![]() (What software company that sells do-it-youself software provides 24X7 support - that costs money and the price of the product would have to be high enough to support that - not practicable or realistic.)Īnd what does "Don't allow people to use your service 24/7." even mean. To talk directly with a TurboTax employee, use the link above to set up a phone call with customer support. This is a user-to-user help forum of other TurboTax users. Smarten up.įYI: This is not "your" company. Don't allow people to use your service 24/7 w/0 24/7 support to resolve issues. If you’re having tax problems because of financial difficulties or immediate threat of adverse action and you haven’t been able to resolve them with the IRS, the Taxpayer Advocate Service (TAS) may be able to help you.Is NOT complimentary to your company, one bit. For more information, see Volunteer Income Tax Assistance and Tax Counseling for the Elderly. IRS offices are closed on federal holidays.Ĭertain taxpayers may qualify to get free tax return preparation and electronic filing help at a location near where they live. Then, call 84 to schedule an appointment. Once you find your local office, see what services are available. You can find the office closest to you with our Taxpayer Assistance Locator tool. The IRS is committed to protecting against further spread of COVID-19, and we encourage people to use this self-screening tool prior to visiting IRS facilities. This tool is for optional use by IRS employees, taxpayers, tax professionals and others prior to entering an IRS facility. To help protect taxpayers and employees, the CDC COVID-19 Facility Access Tool is available for people to self-screen for symptoms. Appointment times vary by tax issues and office locations. You can make an appointment at an IRS local office to get help. Requesting a face-to-face meeting for help Please note, our local offices provide assistance only on specific topics. Schedule an appointment for you at one of our local Taxpayer Assistance Centers so you can get help face-to-face.Provide an interpreter over the phone, or. ![]() If you can't find the answers to your tax questions on IRS.gov, we can offer you help in more than 350 languages with the support of professional interpreters. Phone lines in Puerto Rico are open from 8 a.m. Residents of Alaska and Hawaii should follow Pacific time. Our help lines are open Monday through Friday. Telephone service wait times are generally higher on Monday and Tuesday.Some telephone service lines may have longer wait times. Telephone service wait times can average 11 minutes. ![]()
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